Returns Policy
We are proud to be able to offer you a no-quibble satisfaction guarantee.
If you are not happy with your product in any way, then it can be returned to us for a full refund within 28 days of purchase.
The following conditions apply to the return of non-faulty products:
- The buyer will be responsible for the cost of returning the goods.
- Items must be received in a re-saleable condition.
- Items should be returned unused in their original condition.
- Items must be returned complete with all packaging in good condition.
If there is a fault with your purchase, then please contact us to arrange its return and replacement - or a refund if that is what you prefer.
The following conditions apply to the return of faulty products:
- The buyer should initially pay for the cost of returning the goods. This will be refunded immediately upon receipt of the returned goods.
- Items are returned complete with all packaging wherever possible.
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
Returns Instructions
Please contact us if you wish to return an item before sending it.
When returning your part, please make sure that you put some documentation in with the goods. This should say (as a minimum!) your name and the reason for returning it.
Returns from within UK
Please send it back to us at the following address:
Vintagebike Ltd
14, The Forty
Cricklade
Wiltshire
SN6 6HW
Returns from within EU
Please send it back to us at the following address:
Vintagebike Ltd
14, The Forty
Cricklade
Wiltshire
SN6 6HW
UK
Returns from outside EU
Please send it back to us at the following address:
Vintagebike Ltd
14, The Forty
Cricklade
Wiltshire
SN6 6HW
UK
Tel: 01793 295014
On the customs label please declare it as zero value, and write "Goods being returned to sender".